Refund policy

If you have any questions about your order, please email us at: order@pistash.ca.

Returns:

All sales are FINAL. Due to the small-batch and time-intensive process of producing our items, we do not offer returns. However, if there are any issues with your order, please contact us right away so we can investigate and ensure you have a good experience with us!

For damaged or missing items, please email us immediately explaining the issue. We will do our best to resolve the problem. Please note that small cracks in your chocolate bar are not considered damaged, as these bars are handmade and delicate, and small cracks or chips are completely normal.

For missing parcels, please email us so we can open a missing parcel inquiry with the shipping courier to try and locate your package.

Refunds:

Refunds can only be made on orders that have not begun fulfillment. Please email us with your order number, name, and reason for the return so we can process the refund. Once your order has been shipped, we cannot process a refund.